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Steve Peterman's avatar

They called my son "unhelpful"?! Did you get a name? I will make it my mission to make his/her/their life a living hell. And I'm going to go out right now and buy you your favorite ice cream. But first I must confess that I once spent over an hour on the phone getting increasingly angrier with Spectrum because we were having trouble with our cable and they kept telling me they had no record of my account. I finally had run out of time and patience and hung up on them telling them how incompetent they were...and then I looked through our records and realized we had had Spectrum at the last house and I should have been calling Direct TV.

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Mia Ford's avatar

I moved out a couple of months ago and the switching of service providers was admin hell. Completely feel your pain here.

I've worked many customer service roles in the past so I like to think I've also got a bit of patience, but my most recent terrible experience involved being on a live chat (ugh) with someone for FOUR HOURS. The problem still hasn't been resolved.

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